Terms of service
TERMS AND CONDITIONS OF SALE
4814 Hardware
by 4814 HOLDINGS & SERVICES - Estonia / European Union
06 Jun 2026
1. Seller identity and contact details
4814 HOLDINGS & SERVICES OÜ (onwards ‘The Company’) operates the website and online store identified below. The
Company acts as seller of record for products sold directly by The Company, unless the checkout clearly identifies another
seller before the customer places the order.
| Field | Value |
| Trader | 4814 HOLDINGS & SERVICES OÜ |
| Legal form and registration # | Osaühing [private limited company] - 17466234 |
| VAT number | EE102968163 |
| Registered office |
Harju maakond, Tallinn, Kesklinna linnaosa, Järvevana tee 9, 11314 |
| Website | 4814hardware.com |
| Customer service email | 4814hardware@gmail.com; support@4814hardware.com |
| Complaints address | 4814hardware@gmail.com; support@4814hardware.com |
2. Definitions
● Consumer means a natural person acting for purposes outside that person’s trade, business, craft or profession.
● Business consumer means a natural or legal person acting for purposes connected with a trade, business, craft or profession.
● Customer means a consumer or business customer, as the context requires.
● Goods means products sold by The Company, including consumer electronics, computer hardware, new goods, open-box goods, used goods, refurbished goods, defect-disclosed goods and custom-built systems and products.
● Services means any service supplied by The Company in connection with Goods or the online store, including product valuation, trade-in or purchase assessment, technical inspection, diagnostics, refurbishment, repair handling, warranty
review, custom assembly, configuration, software installation, data-erasure handling, customer support, delivery coordination, return processing and any other service expressly offered by The Company before the customer places an order or submits a service request.
● Product page means the webpage or written offer describing the product, its commercial category, price, main characteristics, accessories, known defects and material limitations.
● Legal guarantee means the mandatory seller responsibility for lack of conformity of goods under applicable consumer law.
● Company platform credit means a closed-loop account balance issued by The Company to the customer as consideration for hardware accepted under the sale, trade-in, upgrade or valuation service, or under return/withdrawal of products where the Customer expressly accepts receiving their refund as such. Company platform credit may be used only to purchase goods or services offered directly by The Company through its official platform or sales channels. It is not cash, electronic money, a bank deposit, a payment account, a transferable monetary instrument or a
payment service, and it is not redeemable for money unless The Company expressly agrees or applicable law requires it.
3. Purpose, scope and acceptance
1. These Terms and Conditions govern online purchases, reservations, delivery, returns, warranty handling, customer accounts, customer-service communications and, where offered, the service through which customers submit hardware to The Company for valuation and purchase.
2. The Company publishes these Terms on the official website and makes them available to the customer before an order, reservation or valuation transaction is submitted.
3. The customer accepts these Terms by ticking the relevant acceptance box or taking an equivalent affirmative action before submitting an order, reservation or valuation request. Additional paid options are presented separately and require the customer’s express choice.
4. The Terms and Conditions in force at the time the customer submits the order, reservation or valuation transaction apply to that transaction. Later changes apply only to future transactions.
5. Where mandatory consumer-protection rules under EU law or applicable national law give the consumer stronger protection than these Terms and Conditions, The Company applies those mandatory protections.
4. Product information and product categories
The Company provides the customer, before purchase, with the main characteristics of each product, the price, applicable taxes, delivery costs, product category, known defects, accessories included, essential compatibility
information and material limitations. The Company sells each product according to the product description and order summary accepted by the customer.
| Category | The Company will supply | Contractual and consumer-rights position |
| New / Sealed | A brand-new product in manufacturer-sealed packaging, supplied as described on the product page. |
The Company acts as seller and provides the legal guarantee to consumers. Any manufacturer warranty is additional to the legal guarantee. |
| Open-box / Boxed | A product whose packaging has been opened or may be incomplete, tested by The Company, supplied with the accessories stated on the product page and with no material functional defect unless disclosed. |
The Company provides the legal guarantee for conformity with the product description. Packaging or accessory differences are stated before purchase. |
| Refurbished | A previously used product inspected, cleaned, repaired or maintained where necessary, tested for normal functionality and supplied with disclosed cosmetic limitations or usage signs. |
The Company provides the legal guarantee for the product as described, taking account of the refurbished condition and any lawful disclosed deviations accepted before purchase. |
| Defect-disclosed / Partial functionality | A product with specific defects, missing features, cosmetic issues, functional limitations or configuration limitations clearly stated before purchase. |
The Company supplies the product with the disclosed limitation. The disclosed and separately accepted limitation forms part of the contract. Undisclosed lack of conformity remains covered by mandatory consumer rights. |
The Company presents product photographs, generic images, renders and AI-generated images as visual aids only when identified as such. The Company ensures that the written product description, category, technical specification and order summary accurately identify the product being sold. If visual material and written product information conflict, The Company applies the specific written product description and preserves the customer’s mandatory remedies for misleading information or lack of conformity.
5. Product images, AI-generated visuals and product identification
7. The Company may use product photographs, manufacturer images, generic category images, renders or AI-generated images to illustrate a product or product family.
8. The Company identifies AI-generated or illustrative visuals where they do not show the exact physical unit offered for sale.
9. The Company supplies the product according to the written product description, model, manufacturer, specification, condition, category, disclosed defects and accessories stated on the product page and order summary.
10. Where the product is unique or unit-specific, The Company will state whether the images show the specific unit or are illustrative.
6. Ordering process and contract formation
11. The customer selects the product, reviews the basket, provides billing and delivery data, selects the delivery and payment method, reviews the order summary, accepts these Terms and submits the order with an obligation to pay.
12. Before the customer is bound by the order, The Company displays the total price, including taxes and all delivery or unavoidable charges. Where a charge cannot reasonably be calculated in advance, The Company states the method of calculation.
13. After the customer submits the order, The Company sends an electronic acknowledgement or confirmation containing the order details and the Terms, or otherwise makes those details available in a durable form.
14. The sales contract is concluded when The Company confirms acceptance of the order or dispatches the goods, according to the contract-formation wording shown at checkout and in the confirmation email.
15. The Company processes orders after full payment authorisation or payment confirmation, unless another payment schedule has been expressly agreed.
16. The Company may refuse or cancel an order before contract formation where the product is unavailable, payment fails, a manifest pricing error occurs, fraud or unlawful activity is reasonably suspected, or the order breaches these Terms. Where payment has already been collected for a cancelled order, The Company will refund the amount without undue delay.
17. For manifest and/or clearly provable pricing errors, The Company may offer the customer the option to reconfirm the order at the correct price or cancel it for a full refund.
7. Prices, promotions, taxes and payment
18. The Company publishes the sales price on the official product page and order summary. Prices displayed to consumers include VAT and mandatory charges where applicable, excluding delivery costs shown separately before order confirmation.
19. The Company applies promotions, discounts, coupons, rebates or free-shipping offers according to the published conditions and validity period of the relevant promotion.
20. The Company accepts the payment methods displayed at checkout. Third-party payment, wallet, instalment or finance providers apply their own terms, which are presented or linked before the customer uses that method.
21. The Company verifies payment before processing the order. For payment through external finance or instalment providers, The Company processes the order once the relevant provider confirms authorisation.
22. The Company does not request full payment-card credentials by telephone, email, SMS or messaging service. Card and payment authorisation checks are handled through the payment-service provider.
23. The Company may correct manifest pricing errors before contract formation. Where payment has already been taken and the contract cannot lawfully proceed at the displayed error price, The Company offers the customer the corrected price for express reconfirmation or refunds the payment without undue delay.
24. The Company issues electronic invoices where legally permitted. If a customer is entitled to a paper invoice or equivalent document, The Company provides it upon request.
8. Reservation service
25. The Company may offer a reservation service for unique, scarce or specific hardware listed on the website or offered in writing.
26. Before accepting a reservation deposit, The Company states the reserved product, the reservation period, the deposit amount, the delivery or collection method and the cancellation consequences.
27. Unless the reservation offer states otherwise, The Company credits the deposit against the final purchase price when the customer completes the purchase within the reservation period.
28. The Company may set a reservation period of 25 calendar days from payment of the reservation deposit, provided this period is shown before the deposit is paid.
29. The Company fully refunds the deposit where The Company cannot supply the reserved product due force majeure, materially changes the reserved product, or mandatory consumer law requires a refund.
30. Where the customer cancels a reservation without a statutory right or other legal justification, The Company may retain a transparent, proportionate and lawful amount corresponding to reasonable administrative or opportunity costs, being said cost disclosed to the customer prior to payment of the reservation.
31. Where a reservation results in a distance sales contract for goods, The Company applies the statutory withdrawal rules in Statutory Sections 11, 12 and 13 unless a lawful exception applies.
9. Delivery, collection and transfer of risk
32. The Company shows available delivery territories, delivery methods, collection options, costs and estimated delivery periods before checkout.
33. The Company delivers without undue delay and, unless the parties agree a longer delivery period, no later than 30 days after formation of the contract.
34. The Company may offer store, warehouse or authorised-point collection where available. Collection instructions, identification requirements and collection periods are provided to the customer.
35. For consumer sales, risk of loss or damage transfers to the consumer when the consumer, or a third party designated by the consumer other than the carrier, receives physical possession of the goods.
Where the consumer independently chooses a carrier not offered by The Company, risk may transfer when the goods are handed to that carrier, to the extent permitted by law.
36. The Company asks the customer to inspect the parcel on delivery and report visible transport damage as soon as reasonably possible, preferably with photographs of the parcel, packaging and product. This practical request supports carrier claims and does not remove mandatory consumer remedies.
37. If the customer refuses a parcel without exercising a statutory right or other valid reason, The Company may cancel the order after the parcel is returned and may deduct direct return costs only where lawful and disclosed.
10. Customer cancellation before processing
38. The Company allows the customer to request cancellation of an order before it has been processed, packed, dispatched or otherwise committed for performance. Where the order has already been dispatched or performance has begun, The Company applies the statutory withdrawal process, warranty process or applicable return procedure according to the circumstances.
11. Statutory right of withdrawal for consumers
39. The Company grants consumers the statutory right to withdraw from a distance sales contract without giving any reason within 14 calendar days from the day on which the consumer, or a third party designated by the consumer other
than the carrier, receives physical possession of the goods.
40. For an order delivered in several parcels, The Company calculates the withdrawal period from the day on which the last good or parcel is received.
41. The consumer exercises withdrawal by sending The Company an unequivocal statement before the withdrawal period expires by any of the company’s official communication channels. The model withdrawal form in Annex 1 may be used
but is not mandatory.
42. The Company acknowledges the withdrawal request and provides practical return instructions.
43. The consumer sends the goods back without undue delay and no later than 14 calendar days from the day on which the consumer communicated withdrawal.
44. The Company reimburses payments received from the consumer, including standard delivery costs where required by law, without undue delay and no later than 14 calendar days after being informed of the withdrawal. The expedition costs in this case are borne by the customer.
45. The Company may withhold reimbursement until The Company has received the goods back or the consumer has supplied evidence of having sent the goods back, whichever occurs first.
46. The Company reimburses the consumer using the same payment method used for the initial transaction unless the consumer expressly agrees to another method. The Company uses store credit only where the consumer expressly chooses it.
47. The Company informs the consumer before conclusion of the contract where the consumer must bear the direct cost of returning goods. Where The Company has not provided that information, The Company bears those costs to the extent required by law.
48. The Company may reduce the refund only for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
49. Unless The Company has offered to collect the goods, The Company may withhold reimbursement until The Company has received the goods back or the consumer has supplied adequate evidence of having sent the goods back, whichever occurs first.
Adequate evidence means written or electronic confirmation from an established postal or transport service provider identifying the sender, recipient, dispatch date and shipment or tracking reference.
50. The Company may request clarification before treating dispatch evidence as adequate where the evidence:
● is incomplete, inconsistent or altered;
● does not identify The Company as recipient;
● does not correspond to the withdrawn order;
● gives reasonable grounds to suspect fraud, error or abuse.
51. Reimbursement based on dispatch evidence does not prevent The Company from inspecting the returned goods after receipt.
52. If the parcel contains a wrong product, an empty parcel, missing components, consumed licences, damaged goods, goods handled beyond necessary inspection, or evidence of fraud or abuse, The Company may apply any lawful deduction, recovery claim, fraud report or other remedy available under applicable law against the customer.
53. The consumer must package the product securely for return and include all goods, accessories, packaging, manuals, labels, licences and items supplied with the order.
54. For high-value products, The Company may require at its sole discretion reasonable return instructions such as an RMA reference, tracked shipment, secure packaging and proof of handover to the carrier, provided those instructions do not unlawfully restrict the statutory right of withdrawal.
12. Withdrawal returns for New / Sealed category products
The Company may sell products under the commercial category New / Sealed as stated in Statutory Section 4. For these products, the following rules apply:
55. A product is classified as New / Sealed where it is supplied in factory-sealed, manufacturer-sealed or manufacturer-protected condition. This may include original manufacturer packaging, transparent protective films, tamper-evident labels, serial-number seals, anti-static bags, sealed accessory packaging, sealed software media, licence cards, activation materials, warranty labels or equivalent factory-condition elements.
56. The New / Sealed classification is a material characteristic of the product. It forms part of the product description, commercial category, price, authenticity-control process, resale value and customer expectation at the time of sale.
57. Before purchase, The Company provides product information, technical specifications, compatibility information, product category, condition description, photographs or illustrations (where the illustrations may be rendered or
AI-generated and disclosed as stated by Statutory Section 5) , price, delivery information and customer-support channels.
58. For New / Sealed products, the customer is expected to assess suitability before purchase using the information made available by The Company.
59. A consumer exercising the statutory right of withdrawal may handle the goods only to the extent necessary to establish their nature, characteristics and functioning.
The Company will not apply a diminished-value deduction solely because
the consumer exercised the statutory right of withdrawal, but rather a deduction applies only where the consumer’s handling reduced the product’s value beyond what was necessary to establish its nature, characteristics and functioning.
60. All the required information for the consumer is clearly stated on the product description’s page and/or on the original manufacturer’s packaging of the product itself, such as specifications, product dimensions, compatibility and features among others. For New / Sealed electronics, computer hardware and related products, reasonable inspection does not normally require:
● breaking manufacturer seals;
● removing factory-protective films;
● opening anti-static bags;
● removing serial-number seals;
● opening sealed accessories;
● activating software or digital keys;
● registering licences, warranties or subscriptions;
● installing, mounting, configuring, benchmarking, overclocking or stress-testing the product;
● using the product beyond a minimal inspection reasonably necessary to verify the product received.
61. Opening or unsealing a product does not automatically remove the statutory right of withdrawal unless a specific legal exception applies. However, if the consumer breaks, removes, damages, alters or discards factory seals, protective films, serial labels, anti-static bags, sealed accessories, licence materials, activation materials, packaging inserts or other factory-condition elements beyond what is necessary for reasonable inspection, The Company may treat the resulting loss of New / Sealed condition as diminished value of said product.
Where a returned product can no longer be resold as New / Sealed because of the consumer’s handling, The Company may deduct the resulting diminished value from the reimbursement to the maximum extent permitted by applicable consumer law.
62. The diminished value may include the difference between the product’s original sale value as New / Sealed and its resale value in the lower applicable resale category, including Open-box / Boxed, Refurbished, or Defect-disclosed / Partial Functionality where applicable.
63. The Company may assess diminished value by referencing to:
● loss of New / Sealed classification;
● broken, removed, altered or damaged manufacturer seals, security labels, serial-number labels, tamper-evident
stickers, protective films or anti-static bags;
● opened, missing, damaged or incomplete accessories, cables, adapters, manuals, brackets, screws, packaging inserts, warranty documents or original boxes;
● activation, registration, redemption, linking or consumption of software licences, digital keys, warranties,subscriptions, promotional codes or other non-transferable benefits;
● installation, mounting, configuration, firmware alteration, overclocking, benchmarking, stress testing, prolonged operation or use beyond reasonable inspection;
● scratches, marks, residue, odours, contamination, liquid exposure, electrical damage, missing components or other reduction in resale condition;
● technical verification, data wiping, repackaging, cleaning, reconditioning, administrative handling or resale-category reassessment reasonably required because of the consumer’s handling.
64. The Company assesses diminished value individually after the returned product is received and inspected.
65. The Company may use photographs, serial-number verification, accessory checklist, packaging condition, testing report, resale-category reassessment and comparison between the original sale condition and the returned condition.
66. The Company will notify the consumer of the factual basis and amount of any diminished-value deduction.
67. The right of withdrawal does not apply where a legal exception applies and the exclusion was disclosed before the order was placed, including but not limited to:
● sealed computer software, sealed activation media, sealed digital keys, sealed audio recordings or sealed video recordings where the seal has been broken after delivery;
● digital content not supplied on a tangible medium where performance has begun with the consumer’s prior express consent and acknowledgement that the right of withdrawal will be lost;
● goods made to the consumer’s specifications or clearly personalised as stated on Statutory Section 13 - Clause 68.
● sealed goods not suitable for return for health-protection or hygiene reasons where unsealed after delivery (i.e. Clothing, Peripherals or one-time-use miscellaneous Goods among others);
● any other product or service for which applicable consumer law permits exclusion of withdrawal.
13. Withdrawal exceptions
68. The Company applies withdrawal exceptions only where the law permits them and the relevant information has been provided before the order is placed. Depending on the product and checkout disclosures, the right of withdrawal may be excluded or lost for:
● goods made to the consumer’s specifications or clearly personalised, including genuinely custom-built systems configured individually for the consumer;
● sealed audio or video recordings and sealed computer software that the consumer unseals after delivery;
● sealed goods not suitable for return for health protection or hygiene reasons, where the consumer unseals them after delivery;
● digital content not supplied on a tangible medium where performance begins with the consumer’s prior express consent and acknowledgement that the right of withdrawal is lost, where legally required;
● services fully performed with the consumer’s prior express consent and acknowledgement, where applicable law allows loss of withdrawal after full performance.
14. Voluntary returns
69. The Company may offer a voluntary return policy in addition to statutory withdrawal rights. The voluntary policy is separate from statutory rights and does not limit them. The Company may set reasonable voluntary-return conditions such as proof of purchase, complete accessories, safe packaging and product conditions, provided those conditions do not reduce mandatory consumer rights.
15. Legal guarantee of conformity
70. The Company supplies goods that conform to the contract, including the product description, type, quantity, quality, functionality, compatibility, interoperability, durability, safety, accessories, instructions and updates that the consumer can reasonably expect, taking account of the product category and disclosed characteristics.
71. The Company remains legally responsible to consumers for lack of conformity of goods. Manufacturer warranties and commercial warranties are additional benefits and do not replace the legal guarantee provided by The Company as seller.
72. For consumer sales, The Company applies the legal guarantee period required by applicable law and at least the EU minimum period for lack of conformity. Where applicable national law provides a longer mandatory period, The Company applies the longer mandatory period.
73. For second-hand, refurbished or defect-disclosed goods, The Company relies on product-specific deviations only where the customer was specifically informed of the deviation before purchase and expressly and separately accepted it where required by law.
74. During the legally applicable presumption period, The Company treats lack of conformity that becomes apparent as presumed to have existed at delivery unless this is incompatible with the nature of the goods or the lack of conformity.
75. Where goods lack conformity, The Company provides the legally required remedy: repair, replacement, proportionate price reduction or termination of the contract, according to the conditions established by applicable law.
76. The Company provides legal-guarantee remedies free of charge, within a reasonable time and without significant inconvenience to the consumer where applicable.
77. The Company may provide repair or replacement through its own technicians, equivalent replacement goods, authorised service partners or manufacturer service channels, while preserving The Company’s seller responsibility to the consumer.
78. The Company may refuse a selected remedy only where that remedy is impossible or would impose disproportionate costs compared with the alternative remedy, considering all circumstances required by applicable law.
16. Commercial warranty and technical review procedure
79. The Company provides a warranty and technical-review service for products sold through official channels. This service supports diagnosis, repair, replacement, refund handling and communication with service partners where applicable.
80. The customer provides proof of purchase and a reasonable description of the problem. The Company may request photographs, diagnostic logs or other evidence where proportionate to assess the issue.
81. The Company receives products for technical review through the return method communicated to the customer. The customer is responsible in this case of packaging products securely and removing accessories not requested for the
review.
82. Before sending any device, component or storage medium to The Company for sale, valuation, return, withdrawal, repair, warranty review or any other service, the customer is responsible for backing up and removing all personal data, files, accounts, credentials, recovery keys, private keys, licences, software, private keys to digital assets and confidential information stored on or accessible through the product.
The Company does not provide data-storage, data-backup, data-preservation or data-recovery services unless expressly agreed in writing before shipment. The customer must not send a product to The Company on the assumption that The Company will preserve, recover, copy, migrate or return stored data.
83. By sending a product to The Company, the customer acknowledges that The Company may, where necessary for inspection, diagnostics, safety, data protection, repair, warranty review, refurbishment, resale preparation, fraud prevention, legal compliance or operational security:
● Erase;
● Delete;
● Overwrite;
● Format;
● Repartition;
● Factory-reset;
● Reinstall;
● Update;
● Replace;
● Destroy
● Recycle storage media or software.
These operations may permanently and irreversibly delete or make inaccessible all data stored on the product.
84. If a product is locked, encrypted, activation-locked, remotely managed or otherwise inaccessible, equivalent rules apply.
85. The Company processes any personal data found on received products only to the extent necessary for the relevant transaction, inspection, repair, warranty review, refurbishment, resale preparation, fraud prevention, legal compliance or protection of personal data, and in accordance with its Privacy Policy and applicable data-protection law.
86. The customer remains responsible for data loss where the customer failed to back up, remove or secure data before sending the product to The Company. The Company is responsible for data loss only to the extent required by mandatory applicable law.
87. The Company inspects the product to determine the cause of the reported issue and the applicable remedy. Inspection is used to establish facts and is applied consistently with mandatory consumer-law presumptions.
88. Where the issue is covered by the legal guarantee or a valid commercial warranty, The Company provides the applicable remedy in accordance with Statutory Section 15 and the relevant warranty clauses.
89. Where the issue results from events after delivery, such as misuse, accidental damage, unauthorised modification, abnormal use, liquid damage, electrical damage, incompatible installation, malware unrelated to the product as supplied or another external cause, The Company may offer paid repair, return the product or recycle it with the customer’s consent. The Company communicates applicable costs before paid work is performed.
90. The Company may apply quality-control or tamper-evidence seals after inspection. Damage, removal or alteration of a seal is treated as relevant evidence where it indicates unauthorised intervention or user manipulation.
17. Warranty coverage limits
91. Subject always to mandatory consumer rights, The Company treats the following matters as outside legal-guarantee or commercial-warranty coverage when they arise after delivery or are not attributable to lack of conformity at delivery:
● product already returned as withdrawal manifest;
● accident, improper installation, liquid exposure, fire, electrical surge, misuse, negligence or operation outside published specifications;
● unauthorised repair, modification, overclocking or hardware alteration that caused or contributed to the issue;
● any custom modification that may significantly transform the product to the extent of falling outside its original specification;
● ordinary cosmetic wear consistent with the product category and disclosed condition;
● aesthetic defects, missing accessories or functional limitations specifically disclosed and accepted before purchase;
● normal electronic operating noise, including coil whine, electrical resonance, inductor noise, transformer noise, fan noise, airflow noise, pump noise, vibration, bearing noise within normal tolerance, thermal expansion sounds and other acoustic characteristics inherent to electronic components or cooling systems, where the product remains functional, safe and conforming to the contract and the noise is not linked to an abnormal defect, instability, overheating, safety issue, manufacturer-recognised fault or hazard or specific low-noise/silent-operation characteristic expressly advertised by The Company;
● permissible product variance, tolerances and manufacturing characteristics that are normal for the product type, product category, panel technology, component class, manufacturer specification or industry standard, provided that the product remains functional, safe, fit for ordinary use and conforming to the contract;
● display-panel characteristics within applicable manufacturer or industry tolerances, including dead pixels, stuck pixels, sub-pixel defects, brightness variance, colour-temperature variance, colour-uniformity variance, backlight bleed, IPS glow, OLED uniformity variation, mura effect, viewing-angle variation, minor panel tinting, response-time variance or refresh-rate behaviour, where such characteristics do not exceed the applicable tolerance and do not prevent ordinary use of the product;
● electronic-component and performance variance within normal or manufacturer tolerance, including silicon-lottery variation, boost-clock variation, thermal behaviour, fan-speed variation, power-consumption variance, voltage behaviour, memory compatibility limits, benchmark-score variance or acoustic variance, provided that the product operates materially within its published specifications and remains conforming to the contract;
● software, firmware, driver or operating-system issues not caused by lack of conformity of goods or digital elements supplied under the contract;
● performance variance within any other objective manufacturer tolerances disclosed before purchase, provided the goods remain fit for ordinary use and conform to the contract;
● issues arising after expiry of the applicable legal guarantee or valid commercial warranty period.
18. Custom-built systems and products, software and licences
92. The Company describes custom-built systems in the product page or written offer, including material components, whether components are new, refurbished or used, labour charges, software licences and non-standard configuration.
93. Where The Company supplies a system made to the consumer’s specifications or clearly personalised, The Company states any withdrawal exclusion before the order is placed.
94. The Company supplies software licences, activation keys and digital content according to their licence terms and applicable law.
95. Where a refund is due for a custom system and no withdrawal exception applies, The Company applies only lawful, transparent and proportionate deductions, including diminished value or non-refundable third-party licence costs where permitted.
19. Valuation and purchase service: 48/14 Hardware Sale & 48/14 Upgrade
The Company may offer a service through which a customer submits hardware for valuation and possible sale to The Company. This service is separate from the customer’s purchase of goods from The Company.
96. The Company reviews valuation requests and provides valuations for products that fit The Company’s commercial, technical, safety and legal acceptance criteria.
97. The Company evaluates the product type, authenticity, serial number, specification, condition, completeness, marketability, safety, legal status and technical functionality before accepting a purchase.
98. The initial valuation is conditional on the accuracy of the information supplied by the customer. The final purchase price is confirmed after The Company receives and inspects the product, unless The Company expressly confirms the initial valuation without further inspection.
Where The Company accepts hardware from a customer under the sale, trade-in, upgrade or valuation service, the accepted valuation amount is credited to the customer as Company Platform Credit unless The Company expressly agrees to another payment method in writing before the transaction is concluded.
99. By submitting hardware under the sale, trade-in, upgrade or valuation service and accepting these Terms and Conditions, the customer expressly agrees that the accepted valuation amount may be credited to the customer’s Company Platform Credit and used as platform credit for purchases of goods or services offered directly by The Company.
100. Company Platform Credit:
● is issued only as consideration for hardware accepted by The Company under the relevant transaction;
● is usable only within The Company’s own platform or official sales channels;
● may be used only to purchase goods or services offered directly by The Company;
● is not a bank deposit, payment account, savings account, cash account, loan, credit facility, investment product, brokerage service, remittance service, payment service or electronic-money service;
● is not intended for payments to third parties and is not accepted by third-party merchants;
● is not transferable to another person unless The Company expressly allows it;
● is not redeemable for cash, bank transfer or payment-provider payout unless The Company expressly agrees or applicable law requires it.
101. The Company is not a bank, credit institution, payment institution, electronic money institution, broker, remittance provider or financial institution. The Company does not provide cash-disposal, cash-withdrawal, payment-account or
money-transfer services.
102. Where The Company expressly offers an alternative payout method for a specific transaction, such as bank transfer, authorised in-person cash payment or payment through a third-party payment service provider, that method applies only if it is displayed or agreed before the customer accepts the final valuation. Any alternative payout is subject to applicable law, identity verification, anti-fraud checks, tax requirements, anti-money-laundering requirements, payment-provider rules, transaction limits and any cash-payment restrictions applicable in the relevant jurisdiction.
103. The Company may refuse, suspend or change a payout method where the requested method is unavailable, unlawful, restricted by transaction value, restricted by the customer’s jurisdiction, restricted by payment-provider rules, inconsistent with identity or ownership verification, or reasonably suspected to involve fraud, money laundering, sanctions risk, stolen goods or unlawful activity.
104. Where a cash payment is legally available, The Company will not make or accept cash payments above the applicable legal threshold. If the transaction value exceeds the applicable cash limit or if cash payment is otherwise unavailable, The Company may require payment by Company Platform Credit, bank transfer or another lawful method accepted by The Company.
105. Company Platform Credit is applied to the customer’s account after The Company has received, inspected and accepted the hardware, and after the customer has expressly accepted the final valuation. No Company Platform Credit or payout is due for products rejected by The Company, products not received, products materially different from the submitted description, products suspected of being unlawful, counterfeit or stolen, or products for which the customer does not accept the final valuation.
106. Where a customer sends products to The Company for valuation, sale, trade-in, inspection, repair, warranty review, return or any similar process, the customer must ensure that the products match the submitted request, description, model, serial number, specification, condition, accessories and disclosed defects.
107. The customer packages products securely for transport. Where The Company supplies a carrier, label or transport instructions, The Company allocates transit responsibility according to those instructions and applicable law.
108. Material discrepancies are described and may include, without limitation:
● different product model, brand, specification, serial number or capacity;
● missing accessories, cables, packaging, licences, components or documentation;
● undisclosed defects, damage, liquid exposure, tampering, modification, activation lock, account lock, password lock or encryption lock;
● incomplete shipment;
● unsafe, counterfeit, stolen, suspicious or unlawfully supplied goods;
● products sent without a valid reference or without sufficient information to identify the customer or transaction.
109. If received products differ materially from the valuation request, The Company identifies the discrepancies as stated in Statutory Section 19, Clause 108 and issues a revised valuation, informing the customer via an official communication channel.
The customer has 7 calendar days from The Company’s discrepancy notice to:
a. accept the revised valuation;
b. request return of the products;
c. provide missing information or access credentials where lawful and necessary;
d. approve reasonable documented inspection, handling, storage or return costs where applicable;
or
e. provide other lawful instructions accepted by The Company.
If the customer rejects the revised valuation or does not provide instructions or administrative silence happens within the stated response period, The Company returns the product or seeks further action using the contact details supplied by the customer.
Only in the case the customer expressly accepts the revised valuation, the contract remains valid and the process moves forward.
110. Where the customer sends materially different products, undisclosed defects or incomplete goods and does not accept the revised and corrected valuation, The Company may charge reasonable, documented and pre-disclosed inspection,
handling or return costs where lawful and proportionate.
111. Where the customer sends materially different products, undisclosed defects, incomplete goods, locked devices, goods without a valid reference, or goods that cannot be processed because of the customer’s act or omission, The Company may charge reasonable, documented and pre-disclosed costs where lawful and proportionate.
These costs may include inspection, diagnostics, handling, packaging, return transport, insurance, storage, administrative processing, hazardous-goods handling, data-erasure handling, recycling or disposal costs.
The Company will inform the customer of applicable costs before performing paid work, except where immediate action is reasonably necessary for safety, legal compliance, data protection or prevention of damage.
112. Where a product is rejected or the customer does not accept a revised valuation, The Company will make the product available for return to the customer. Where lawful and proportionate, The Company may require the customer to pay reasonable return transport, packaging, insurance, handling, inspection or storage costs before dispatching the product back.
113. The Company may refuse to release products to a carrier where payment, identity verification, ownership verification, export/import requirements, safety requirements or lawful access information is missing.
114. If the customer does not respond, does not provide necessary instructions, does not provide lawful access information, does not verify ownership or identity where required, or does not pay lawful return or handling costs within the initial
7-calendar-day response period, The Company may issue a final notice.
The final notice will give the customer an additional 14 calendar days to resolve the matter.
The final notice may state:
● the products held by The Company;
● the reason the process is suspended or rejected;
● the information, payment or instruction required from the customer;
● any accrued or future storage costs;
● the deadline for response;
● the consequences of continued non-response.
115. The Company may store discrepant, rejected or unclaimed products for a reasonable period after the final notice. Storage costs may begin after expiry of the final-notice period if they were clearly disclosed in the discrepancy notice or
final notice. Storage costs must be reasonable, proportionate to the product type and storage burden, and must not be used as a penalty. The Company may suspend further processing until accrued lawful costs are paid.
116. If the customer still fails to respond, collect the products, pay lawful return costs or provide necessary instructions after the final-notice period, The Company may treat the products as unclaimed.
117. Over any unclaimed product, The Company may then take any lawful and proportionate action permitted by applicable law, including:
a. continuing to store the products and charging reasonable storage costs;
b. returning the products to the customer’s last known address at the customer’s cost where lawful;
c. depositing the products with a lawful storage provider or competent authority where available;
d. recycling or disposing of products that are unsafe, damaged, low-value, uneconomic to store, data-risk-bearing, hazardous or legally unsuitable for resale;
or
e. selling the products to recover lawful documented costs, only where permitted by applicable law and after final notice.
118. Where a sale is legally permitted, The Company may deduct lawful documented costs, including inspection, handling, storage, return-attempt, sale, disposal and administrative costs. Any remaining net proceeds will be held for the customer or handled according to applicable law.
119. The Company does not claim automatic ownership of customer goods merely because the customer fails to respond. Any disposal, sale, recycling, transfer or retention of unclaimed products will be carried out only to the extent permitted by applicable law and after the notice procedure described above, unless immediate action is required for safety, legal compliance, data protection, prevention of damage or cooperation with competent authorities.
120. The Company may test, clean, maintain, repair, wipe or reset products to the extent necessary for valuation, safety, data protection, resale preparation or legal compliance, and according to the customer’s consent or another valid legal basis where required.
121. The customer removes personal data from devices and storage media before sending them. The Company may erase or reset devices received for valuation, purchase, repair or resale according to its Privacy Policy and device-data procedure and as stated in Statutory Section 16, Clauses 82, 83 and 84.
122. If a product is locked, encrypted, activation-locked, remotely managed or otherwise inaccessible, The Company may require the customer to remove the restriction or provide lawful access information as stated according to its Privacy Policy and device-data procedure and as stated in Statutory Section 16, Clauses 82, 83 and 84.
If the customer does not do so within a reasonable time, the product may fall into the extent of Statutory Section 19, Clause 108 and fall into the category of “product with discrepancies” as per Statutory Section 19, Clause 109.
123. Where The Company reasonably suspects that a product is stolen, counterfeit, unsafe, subject to an official alert, involved in unlawful activity or required as evidence, The Company suspends the transaction, cooperates with competent authorities and retains or releases the product according to lawful authority, legal obligation or applicable procedure.
124. For in-person purchase services at authorised The Company points, The Company applies the same valuation, inspection, identification, data-handling and legal-compliance principles, excluding provisions or procedures that apply only to postal or courier shipments.
20. Technical inspection standards for products bought, refurbished
or sourced/stocked by The Company
125. The Company performs visual and technical inspections before buying, refurbishing or reselling products. Inspections may include checks for damaged pins or connectors, printed circuit board damage, broken cables, missing elements, burnt components, liquid damage, corrosion, battery swelling, cooling-system faults, leaks, unofficial hardware modifications, broken panels, broken mechanical parts, serial-number irregularities and functional stress testing performed under official stress-testing standardised procedure by the company for different product types. The
Company applies inspection standards consistently. The Company discloses known material defects, missing accessories, non-original parts and limitations before resale.
21. Customer accounts, lawful use and fraud prevention
126. The customer is responsible for providing accurate account, billing, delivery and contact information and keeps login credentials confidential.
127. The Company uses account, order and payment checks to prevent fraud, abusive transactions, unlawful conduct, security risk and breach of these Terms and Conditions.
128. The Company may proportionately suspend an account, restrict an order or limit a communication channel where necessary to address fraud, abuse, harassment, hate speech, threats, repeated bad-faith transactions, security risks or unlawful activity.
129. The Company preserves access to legally required channels for withdrawal, legal-guarantee claims, complaints, data-protection requests and mandatory notices unless restricted access is required for security or legal reasons.
22. Customer service and complaints
130. The Company provides customer-service support before sale, during order processing and after sale through the channels listed in Statutory Section 1.
131. The Company receives complaints that include the order number, product identification, description of the issue and relevant supporting documents.
132. The Company handles complaints within a reasonable time and according to applicable consumer law.
133. Where national alternative dispute resolution bodies are available to the consumer under applicable law, The Company provides the required information through the website or complaint response. The Company does not present the repealed EU Online Dispute Resolution platform as an active complaint channel after 20 July 2025.
23. Personal data and device data
134. The Company processes personal data according to its Privacy Policy and applicable data-protection law.
135. The Privacy Policy identifies the controller, purposes, legal bases, retention periods, recipients, international transfers, data-subject rights and supervisory-authority complaint route.
136. The Company uses these Terms for contractual rules and uses the Privacy Policy for data-protection information.
Where consent is required, The Company obtains consent separately and records it according to applicable law.
137. The customer backs up and removes personal data from devices before sending them to The Company for sale, return, repair or warranty review. The Company may erase, format or reset devices received to protect personal data, perform inspection, prepare for resale or comply with legal obligations.
138. The Company does not guarantee recovery of data after a device is submitted. The Company remains responsible for data loss only to the extent required by mandatory law.
24. Product safety and recalls
The Company places on the EU market products that meet applicable product-safety requirements.
Where The Company becomes aware of a safety issue, recall, corrective action or safety warning affecting a product sold to a customer, The Company may contact affected customers and take the actions required by law, including warning, repair, replacement, withdrawal or recall.
25. Liability
139. The Company limits liability as far as the law allows, but does not attempt to exclude liability that the law makes non-excludable; The Company is not liable for harm caused by customer misuse or external causes unless mandatory law imposes liability anyway. The Company accepts only the obligations it legally must accept or expressly agrees to accept. It does not accept liability for customer-caused losses, business losses, indirect losses, operational losses, resale losses, data loss, incompatibility, misuse or external causes, except where mandatory law requires otherwise.
140. The customer remains responsible for loss caused by misuse, unauthorised modification, failure to follow instructions or use outside disclosed specifications, except where mandatory law provides otherwise.
26. Force majeure
The Company informs affected customers where performance is delayed or prevented by events beyond The Company’s reasonable control, including natural disaster, fire, flood, war, strike, transport disruption, power or telecommunications failure, supplier failure, cyberattack or regulatory action. The Company performs as soon as reasonably possible.
Where performance becomes impossible or materially delayed, The Company applies the customer’s statutory cancellation or refund rights.
27. Applicable law and jurisdiction
141. These Terms are governed by Estonian law, subject to mandatory EU law and mandatory consumer-protection provisions applicable under the law of the consumer’s habitual residence where those protections cannot be contractually waived.
142. For consumer disputes, The Company applies jurisdiction rules only to the extent permitted by applicable EU rules. A consumer may have the right to bring proceedings in the courts of the Member State where the consumer is domiciled, and proceedings against a consumer may be limited to those courts where applicable.
143. For business customers, unless mandatory law provides otherwise, disputes are submitted to the competent courts of Estonia.
28. Changes, severability and language
144. The Company may update these Terms for future orders by publishing a new version on the website. Updates do not apply retroactively to orders already concluded.
145. If any clause is found invalid, unlawful or unenforceable, the remaining clauses remain in effect. The invalid clause is interpreted or replaced to the minimum extent necessary to achieve a lawful and commercially equivalent result.
146. Where translations are provided, the publication page states which language version prevails, without depriving consumers of mandatory information rights in a language required by applicable law.
Annex 1 - Model withdrawal form
| Field | Customer text |
| To |
4814 HOLDINGS & SERVICES OÜ, Harju maakond, Tallinn, Kesklinna linnaosa, Järvevana tee |
| Withdrawal declaration |
I/we hereby give notice that I/we withdraw from my/our contract of sale of the following goods: |
| Goods | [Insert goods] |
| Ordered on / received on | [Insert date] |
| Consumer name | [Insert name] |
| Consumer address | [Insert address] |
| Signature | [Only if this form is notified on paper] |
| Date | [Insert date] |
4814 Hardware. All rights reserved.