Politique de remboursement

14-day return period

  • Consumers have the legal right to withdraw from a distance purchase within 14 calendar days, without giving any reason.
  • The 14-day period starts on the day the consumer, or a person chosen by them other than the carrier, receives the goods.
  • If an order is delivered in several parcels, the 14-day period starts when the last item or parcel is received.
  • To withdraw, the consumer must send us a clear statement before the withdrawal period expires, using one of our official communication channels.
  • The model withdrawal form may be used, but it is not mandatory.
  • We will acknowledge the withdrawal request and provide practical return instructions.

Returning the goods

  • The consumer must send the goods back without undue delay and no later than 14 calendar days after notifying us of withdrawal.
  • The consumer must package the product securely and return everything supplied with the order.

Refunds

  • Refunds will be made without undue delay and no later than 14 calendar days after we are informed of the withdrawal.
  • Refunds are made using the same payment method used for the original purchase, unless the consumer expressly agrees otherwise.
  • Store credit will only be used if the consumer expressly chooses it.

Product condition and deductions

  • Consumers may handle the goods only as necessary to establish their nature, characteristics and functioning.
  • We may reduce the refund amount only where the product has lost value because it was handled beyond what was necessary for reasonable inspection.
  • If the return contains the wrong product, an empty parcel, missing components, consumed licences, damaged goods, goods handled beyond necessary inspection, or evidence of fraud or abuse, we may apply any lawful deduction, recovery claim, fraud report or other remedy available under applicable law.

Inspection of New / Sealed electronics and hardware

  • Consumers should assess suitability before purchase using the information provided.
  • For New / Sealed electronics, computer hardware and related products, reasonable inspection will not normally require:
    • breaking manufacturer seals;
    • removing factory protective films;
    • opening anti-static bags;
    • removing serial-number seals;
    • opening sealed accessories;
    • activating software or digital keys;
    • registering licences, warranties or subscriptions;
    • installing, mounting, configuring, benchmarking, overclocking or stress-testing the product;
    • using the product beyond minimal inspection reasonably necessary to verify what was received.

Opening sealed products

  • Opening or unsealing a product does not automatically remove the statutory right of withdrawal, unless a specific legal exception applies.
  • However, if the consumer breaks, removes, damages, alters or discards factory-condition elements beyond what is necessary for reasonable inspection, we may treat the resulting loss of New / Sealed condition as diminished value.
  • If a returned product can no longer be resold as New / Sealed because of the consumer’s handling, we may deduct the resulting loss in value from the refund to the maximum extent permitted by applicable consumer law.
  • Diminished value may include the difference between the original New / Sealed sale value and the resale value in a lower applicable category, such as:
    • Open-box / Boxed;
    • Refurbished;
    • Defect-disclosed / Partial Functionality.

No-return products

  • Depending on the product and checkout disclosures, the right of withdrawal may not apply to:
    • goods made to the consumer’s specifications or clearly personalised, including genuinely custom-built systems configured individually for the consumer;
    • sealed audio or video recordings and sealed computer software that the consumer unseals after delivery;
    • sealed goods not suitable for return for health protection or hygiene reasons, where unsealed after delivery;
    • digital content not supplied on a tangible medium where performance has begun with the consumer’s prior express consent and acknowledgement that the right of withdrawal will be lost;
    • services fully performed with the consumer’s prior express consent and acknowledgement, where applicable law allows loss of withdrawal after full performance;
    • any other product or service for which applicable consumer law permits exclusion of withdrawal.

Voluntary returns

  • We may offer a voluntary return policy in addition to statutory withdrawal rights.